Docs & FAQ – Page 4 – MYVOIPAPP products blog

2020-12-29 updated: Since miniSIPServer has ‘event channel‘ function to provide users’ status and details of each call, customers can use these information to build their own reports, so we cancel these functions from V38.

~~Most SIP or PBX devices may have some reports to help administrator to check system’s status.~~

~~MSS has some reports too. Please click menu “Reports” to show them. MSS has two reports at this time:~~

~~(1) Basic call report~~

~~(2) Local user report~~

~~Both these reports are generated per hour. If there is not any value for each item, then the report will not be generated.~~

~~“Local user report” is simple. It only calculates how many local users are online per hour.~~

“Basic call report” is used to calculate how many calls MSS has been processed in one hour. There are some important items, such as “attempt”, “alert”, and “answer” and so on. It includes total durations and it can help administrator to understand how many calls have been answered and the avarage duration in one hour. If there are too many calls to make MSS heavy work-load, administrator can decide to upgrade MSS.

How to run miniSIPServer on Ubuntu?

2013/05/14 Gilson

Updated: Now you can visit online document for more details.

If you are using Ubuntu (desktop), it is very easy to run MSS. Just download .deb file from our website and double click such .deb file to install it. Then you can find MSS icon in ‘internet’ or ‘network’ menu group and run it to start MSS.

If you are using Ubuntu (server), something is different. You need do more steps to install and run MSS. We describe details below.

First, you must download .deb file from our website, for example ‘mss_v13_u20.deb’. Then, you can run following command:

sudo dpkg -i mss_v13_u20.deb

At this step, Ubuntu will prompt error that some dependencies must be installed. Don’t warry, please continue following command:

sudo apt-get -f install

Then Ubuntu will try to get and install all necessary dependencies from Ubuntu software center.

In Ubuntu server, you cannot run MSS GUI since X windows is not started. You can run MSS CLI version whose file name is ‘msscli’ and can be found in directory ‘/opt/sipserver’.

So it is very easy to start MSS now:

/opt/sipserver/msscli

To visit and manage MSS system, you need visit its web system whose TCP port is 8080 by default. Please refer to following document:

http://www.myvoipapp.com/docs/mss_services/web_management/index.html

Trigger customerized Python service

2012/10/10 Gilson

As you may know, we can implement service logic by using Python script. It is very flexible to fit all kinds of customers’ requirements.

For example, MSS’ calling card service is written in Python script. In some fields, some customers require some different service logic,such as playing audio or not, prompt this or that, and so on. We can update python script file according to their requirement without any modification to MSS core.

But something is not so flexible. For example, the trigger of calling card is fixed in MSS core with previous versions. That means you can only trigger calling card service with called number ‘*300*’ of incoming calls. Some customers don’t like this number, some others want to support more called number to trigger calling card service.

With V10.4 released, we can configure different trigger for python services. In fact, we can trigger a python service according to their dial-plan and destination number in incoming calls. So everything is perfect now! Customers can implement their own service logic, they can trigger their services according to their real requirement. You don’t like ‘*300*’? no problem, just need configure another record!

For more details, please refer to manual document:

http://www.myvoipapp.com/docs/mss_services/manual/index.html#python_services

MySQL server has gone away

2012/07/12 Gilson

Yesterday we received a report from a Chinese customer that he has a problem with MySQL and MSS. According to his report, after running for several minutes, MSS lost connection with his MySQL database and the error is “2006, MySQL server has gone away”.

Once connect to MySQL database, MSS will try to ping MySQL every 1.5 hours. By default, the interactive timer in MySQL server is 28800 seconds (8 hours). So we guess that the default timer values have been updated in MySQL. When MSS try to ping MySQL, the connection has gone, MSS failed to connect MySQL.

So we ask customer to check MySQL values with following command in MySQL database:

show variables like '%out%';

We care the result of ‘interactive_timeout’ and ‘wait_timeout’ values. In such customer’s environment, these values have been changed to 1200 seconds.

We are not sure these values are changed default value by MySQL itself, or changed by some operators in such environment. If you have same problem, please take a check and change these values to be bigger than 1.5 hours. We suggest you keep the default value which is 28800 seconds.

If we update above parameters, please restart MySQL and MSS in order to use new timer value for their connections.

UDP 5060 is blocked by ISP, can I use another port?

2012/05/02 Gilson

Some cloud-mss customers ask us this problem because the standard SIP port (UDP 5060) is blocked by their ISP in their countries.

So we upgrade cloud-MSS to support several UDP ports: 5060, 6060 and 8080. In the cloud management interface, you can select one of them in “Basic call / System information”. Please refer to following figure for more details:

cloud-mss-en — Cloud-MSS configuration for several SIP ports

If you select a UDP port which is not standard 5060, you must change configurations in SIP phones/clients. Below figure is a demo configuration of xlite since we change the port to 8080.

xlite — Xlite configuration with UDP port 8080

Trigger different IVR for different incoming calls

2012/04/06 Gilson

miniSipServer is upgraded to V6.5 to support different IVR for different incoming calls.

It is very easy to configure MSS to do that, please refer to online document:

http://www.myvoipapp.com/docs/mss_services/auto_attendant/index.html#multi-ivr

For example, if we want to trigger different IVR for another external line (such as “1234”), we can configure the “IVR services” with following record:

dial plan = default
Called number = 1234  <--This is the external line name/account
IVR-XML file name = aa2.xml <--your own IVR-XML file

Speed dialing in cloud IP-PBX

2012/02/29 Gilson

“Speed dialing”, sometimes it is also named as “abbreviated dialing”, is a tranditional PBX service. It allows the user to invoke a call by pressing a reduced number of keys. This service is particularly useful for phone users who dial certain numbers on a regular basis.

In cloud-miniSipServer, it is very easy to configure this service. Please take a look at following figure:

What we need do is just clicking menu “Advance service / Speed dialing” to add some records.

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Software based SIP-PBX

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Category: Docs & FAQ

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