Tag Archives: ivr

Trigger different IVR for different incoming calls

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miniSipServer is upgraded to V6.5 to support different IVR for different incoming calls.

It is very easy to configure MSS to do that, please refer to online document:

http://www.myvoipapp.com/docs/mss_services/auto_attendant/index.html#multi-ivr

For example, if we want to trigger different IVR for another external line (such as “1234″), we can configure the “IVR services” with following record:

dial plan = default
Called number = 1234  <--This is the external line name/account
IVR-XML file name = aa2.xml <--your own IVR-XML file

MSS IVR-XML document

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MSS IVR-XML document is released. This document describes details about MSS IVR-XML, includes structure, XML elements, action definitions, and so on.

We hope this document can help you to understand IVR-XML and write your own IVR process.

Please visit following URL to read the document:

http://www.myvoipapp.com/docs/mss_services/IVR-XML/index.html

V6.1 and IVR XML

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MSS stable version is upgraded from V6.0 to V6.1.

In this new version, IVR-XML is supported and we can use XML to write IVR services. It is very easy and funny. We re-write auto-attendant service with IVR-XML, you can see it is very simple. The latest auto-attendant service file can be found in sub-directory ‘xml’ and file name is ‘aa.xml’.

The latest AA document is updated together, please refer to :

http://www.myvoipapp.com/docs/mss_services/auto_attendant/index.html

Most important, it is very easy to setup multi-levels menus in IVR services.

Please take a try and you will like it.