In the end of next month (2020-01-31), we will clear some zombie virtual servers from our cloud system.
If the virtual server has following features, we will define it to be a zombie node and will be cleared in this action.
(1) The virtual server has not be signed in or activated since 2 years ago. If you didn’t sign into your account or virtual server after 2017-01-01, please sign into your account at less one time to avoid that.
(2) And there isn’t any SIP clients register to the virtual server, or there isn’t any SIP calls after 2017-01-01.
Zombie virtual servers waste our resources and are not affair to other customers, so please pay attention to this action and thanks for understanding.
2020-02-13 updated: This task is finished now. In future, we will keep clearing zombie virtual servers without notification. If your virtual server is not signed in or activated in recent 1 year, please pay attention to this.
Some customers will find that their external lines configuration were gone when they sign into their cloud-mss accounts.
What happened to their accounts?
The root reason is that these customers maybe configure wrong external lines information, such as invalid password, then cloud-mss fails to register these external lines to VoIP carriers. cloud-mss will try to register them for lots of times. In this scenario, peer VoIP carriers could treat cloud-mss as a spammer or an attacker, and they will block or filter cloud-mss messages, that could effect other cloud-mss customers.
To avoid that, if cloud-mss always fail to register an external line for lots of times, it will report this external line to background administrator system, and this external line will be deleted automatically.
That’s why you cannot find your external line information. So please double check your information or check with your VoIP providers, then try to configure them again.