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Why I cannot receive voice mail?

Why I cannot receive voice mail?

When some customers use miniSipServer cloud ( for local minisipserver, the same) to process their voice mail, but they are often confused why cannot receive voice mail in their email box.

In fact, we have an online document to describe how to use voice mail feature. Please refer to:

For MSS cloud, there is a little difference. First, MSS cloud doesn’t support MWI (message waiting indication), so it can only send voice messages to your email address. Sometimes, customers often forget to configure SMTP server information which is necessary for MSS cloud to send your voice mail, or they often forget to cofigure email address of specific extensions.

So let’s describe more details about these. Before this, I assume that you have signin into your MSS cloud account. If not, please sign-up one.

Step 1: configure SMTP server information

smtp configuration in mss cloud system

Please look at the figure. You need click “system information” linker, then fill your SMTP information there. By the way, for Gmail accounts, they are always required to configure secure connection.

If SMTP information are all right, MSS will use it to send voice mail.

Step 2: configure email address of extension

configure email address of extension

Please click “local users” linker and select or add one extension to edit. For voice mail feature, you must configure “eMail address” to make MSS cloud know where the voice mail should be sent to.

Of course, you also need configure “voice mail” service right to this local user / extension.

So after that, for no-answer incoming calls, MSS will prompt the caller party to leave messages and save/mail them to the user’s email address.

V3.1 build 20110425 released to support MWI

V3.1 build 20110425 released to support MWI

V3.1 is update to support new “voice mail” features. ¬†Messages waiting indicator (MWI) is supported in this new version.

By default, MSS will not store voice messages and just sent them to local users email address. With the new features, MSS can do

(1) Store voice messages in the server, and indicate the SIP phones how many voice messages are stored in the server. If the SIP phones can support MWI too,  they will display the number of voice messages.

(2) Users can dial into MSS to check their voice messages.

Please refer to online service document which have been updated with a demo configuration of Xlite and MSS.