Voice mail service document
MyVoipApp Support Team
Support@myvoipapp.com
1. Service description
"Voice mail" is a very useful feature for enterprise or small business users. When the subscriber is out of office or cannot answer the call, the IPPBX can prompt the incoming caller to leave voice messages and the system will send these voice messages to the subscriber's email-box. The subscriber can get and check these messages (mails) when he/she logins to his/her email account.
From version 2.5.3, miniSipServer can support this wonderful feature. Please download miniSipServer from http://www.myvoipapp.com/download.
miniSipServer voice mail service includes following features:
- When the subscriber is unreachable or no-answer, miniSipServer will prompt the greeting voice to the incoming caller party to leave message.
- miniSipServer can mail these voice messages to subscribers' email box.
- Each local user (extension) can has their personalized greeting voice.
- Each local user can record their own personalized greeting voice very easily.
This document will give a detail guide on how to configure "voice mail" feature with miniSipServer.
2. Service configuration
There are two items need to be configured. First, since the voice messages will be sent to users' email box, the SMTP (Simple Mail Transfer Protocol) server information should be configured. Second, the users should be configured to subscribe "Voice Mail" service and receive voice mails.
If the SMTP information hasn't been configured, the users cannot subscribe "Voice Mail" service.
2.1 Configure SMTP information
SMTP information is system level configuration. Please click menu "Data->System information" to edit it. In the pop up window, please select "SMTP" tab like below figure.
|
Item |
Description |
|
SMTP server |
SMTP server, such as "smtp.gmail.com". |
|
User name |
The user name which will be used to login into the SMTP server. If the SMTP server doesn't need authorization, this item can be NULL. |
|
Password |
The password of the user. It is also used to login into the SMTP server. If the SMTP server doesn't need authorization, this item also can be NULL. |
|
This server requires a secure connection |
If the SMTP server requires SSL/TLS connection, this option must be selected. |
After configure above items, please click "OK" button to enable them in miniSipServer.
2.2 Subscribe voice mail service
In this step, there are also two items should be configured. First, we must indicate/configure the subscribers' email address to receive voice mails. Second, the subscriber should subscribe "voice mail" service.
2.2.1 Configure e-mail address
Please click menu "Data->Local users" and add or edit a local user. In the pop up window, please select "Basic" tab and configure his/her email address as below figure. The voice messages will be sent to this email address.
2.2.2 Subscribe voice mail service
The local user need to subscribe "voice mail" service explicitly. As above, in the "user configuration information" window, please select "supplementary services" tab. In this tab, please select "Voicemail for unreachable or no answer call".
The default greeting voice id is "02080004". Each user can has their own personalized greeting voice. To do this, we can select "Personalized voice ID" item and fill the announcement ID just like above figure described.
Of course, please click "OK" button to enable this configuration.
3. Personalized greeting voice
We can dial "*61" to hear our greeting voice.
In default, miniSipServer will prompt "Please leave your message" to caller party.
We can dial "*60" to record our own personalized greeting voice. When the call is established, miniSipServer will prompt previous greeting voice, then we can begin to record our new greeting voice.
In another way, we can use "sound recorder" tool to record our own greeting voice manually. Please refer to below online document. This document give a detail guide on how to record your own announcement files for miniSipServer.
http://www.myvoipapp.com/docs/others/how_to_record_your_own_audio/
If the personalized voice ID is "02080100", the WAV file will be "02080100.wav" and stored in the "ann" sub-directory.