PickUP and Group PickUP service

MYVOIPAPP Support Team

support@myvoipapp.com

1. Service description

Call Pickup and Group Call Pickup are features that allow a user to answer an incoming call that rings on a telephone or softphone other than the users own. This document explains how to configure and use the Call pickup and Group Call pickup features with miniSipServer.

From version 2.5.4, miniSipServer can support these features. You can download the latest miniSipServer from our official website.

Below figure describes a simple scenario of pick-up service. In this scenario, Hong and G.T are in the same pick-up group. G.T number is 102, Hong' number is 101. When G.T receives an incoming call from Holly, Hong can pickup this call through two ways:

pick_up scenario topology

In MSS, only the persons who are in the same pick-up group can pick up each others. If the user isn't in the same pick-up group, he/she cannot pick up the target user. For example, in above figure, Tom is not in the same pick-up group with Hong and G.T, so Tom cannot pick up G.T' phone.

2. Configuration

In above description, there are two prefixes for call pick-up features. The prefix of "call pick up" is "*40*". The prefix of "group call pick up" is "*50*". These prefixes are fixed in MSS.

The only thing need to be configured is the user's pick-up group. Follow below steps to configure it.

Note: the pick-up group ID should between 1 and 255.

group

In our example, Hong and G.T belong to the same pick-up group whose ID is '1', so they can pickup calls for each other.