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Trigger hunt-group for external lines incoming calls

Trigger hunt-group for external lines incoming calls

Some customers use external lines to connect VoIP providers’ servers. So it is required to trigger hunt-group for all incoming calls from such external lines.

Lets’ assume the external line number/account is ‘123456’, so we just need trigger HG service according to this number.

Please click menu “services / multi-line hunting group / Detection configuration” to add a new record as following:

dial plan = default
called number = 123456 <-- this is the external line number
... ...

Others are same with HG service document:

http://www.myvoipapp.com/docs/mss_services/hunting_group/index.html

If the external line is configured with auto-attendant or routed to another destination number, what is the result? Don’t worry. HG detection has higher priority than these services, that means HG will be triggered even you configured AA or destination number in external line.

Hunt-group in Cloud IPPBX

Hunt-group in Cloud IPPBX

Yesterday we upgraded Cloud-miniSipServer to support hunt-group feature.

HG feature has been supported in local minisipserver for a long time. Lots of small companies use this feature to service their customers. The HG service in cloud-minisipserver is almost same with local-minisipserver, such as same service log, same configurations.

The difference is GUI display. Please refer to following figures.

One is for cloud-minisipserver.

HG configuration in cloud pbx
HG configuration in cloud pbx

another is for local-minisipserver:

HG configuration in local IP-PBX
HG configuration in local IP-PBX

For more details of hunt-group service, please refer to our online document:

http://www.myvoipapp.com/docs/mss_services/hunting_group/index.html